Refund Policy
Effective date: 12 February 2026. This policy defines Orix refund terms for services, credits, and success-based commercial structures.
1. General Policy
All purchases and payments made to Orix Marketing are governed by applicable contractual documents and this refund policy.
2. Credit Purchases
No refunds once credits are purchased. Credit-based service allocations are final and non-refundable once payment is confirmed.
3. Success-Based Fees
No refund on success-based fees. Where commercial structures include success-based or performance-linked fees, such fees are non-refundable once triggered under agreed measurement rules.
4. Project and Retainer Engagements
Payments for completed milestones, approved deliverables, allocated resources, and non-cancellable third-party commitments are non-refundable. Any exceptional refund consideration is solely at Orix discretion and must be approved in writing by authorized management.
5. International Clients
For international clients, this refund policy applies unless superseded by an executed agreement with explicit alternative refund clauses. Cross-border payment charges, bank fees, and currency conversion costs are non-refundable.
6. Disputes
Refund disputes must be submitted in writing within seven (7) calendar days of the relevant invoice or transaction date. Orix will review disputes in good faith in accordance with contractual evidence and governing law.
7. Policy Updates
Orix may revise this policy periodically. Updated versions become effective upon publication on this website.